1. About RASKLY

The company is based in Alingsås. The company’s postal address is Postvägen 30. If you want to get in touch with us, send an email to contact@raskly.com with your questions/issues and your contact details, and we will return to you shortly.

2. Order

When you complete your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
If something is wrong with the order confirmation, please contact us immediately by email to contact@raskly.com.

3. Production time & Delivery

We do not stock any finished products and all products are made-to-order. Our goal is to produce and send your order within 5-10 working days from the time you placed your order. For special products please see the specified production time on the product page. In addition to production time, our normal delivery times are 1-3 days in Sweden. If delays in the delivery should occur after we have sent your order (and without us notifying you of longer delivery time), please contact us by e-mail: contact@raskly.com.

4. Pricing

All prices in the store are stated in SEK and all prices are including 25% VAT (Swedish VAT rate) for countries within EU. VAT will not be deducted from customers outside EU. We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.

5. Return Policy

When buying personal and unique products that are tailored to the customer’s wishes, we discard the right of withdrawal as soon as the goods are shipped from us.

When purchasing non-personal goods on the website, you as a customer have a legal 14-day right of withdrawal that applies from the time you have received a product that you have ordered.

5.1 When using your right of withdrawal

You must report that you regret it. The message should be sent to us via contact@raskly.com. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated. You should return the products to us immediately and at the latest within the legal 14 days after the notice of withdrawal.

You are responsible for return shipping, delivery and condition of the products when returning, the products should therefore be sent well packed and in original packaging.

On the refund amount, we reserve the right to deduct a sum corresponding to the decrease in value compared to the original value of the product when used or damaged.

5.2 The right of withdrawal does not apply to:

  • Products that have been sealed due to health or hygiene reasons and where the seal has been broken by you.
  • Specially made product, which has been specially tailored for you or has a clear personal touch to your wishes.
  • Services that have been completed and where you have explicitly consented to the service commencing without a right of withdrawal.

For more information on the Legislative Right of withdrawal, see here.

6. Complaints

We inspect all products before they are sent to you. Should the product still be damaged or misdirected when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the error free of charge. You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been detected.

6.1 How do you go about complaining?

Any faults and defects must always be reported to contact@raskly.com where you enter your name, your address, e-mail address, order number and a description of the error. If we fail to fix the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. We are responsible for return shipping for approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not incorrect in accordance with applicable consumer protection legislation. In the case of complaints, we follow guidelines from the ODR Regulation, see the European Commission ODR Regulation here.

7. Limitation of Liability

We take no responsibility for indirect damages that may occur due to the product. We do not accept any liability for delays / errors due to circumstances beyond the company’s current (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or no delivery from supplier.
Furthermore, no responsibility is assumed for any changes to products / product characteristics that have been changed by the respective supplier and other factors beyond our control.

8. Product Information

We reserve the right for any printing errors on this website as well as final sales of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the display, photo quality and resolution. We always try in the best way possible to expose the products as accurately as possible.

9. Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you, as a customer, can contact the General Complaints Board, see arn.se. For residents of another EU country than Sweden, complaints can be submitted online via the EU Commission’s platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN/EU ODR or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

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